Customer Success Manager

Louisville, KY | New Albany, IN | Remote Friendly

Who we are

We’re Vsimple, the leader in Workflow-as-a-Service. Whether you're managing processes within sales, accounting, HR or any other operational function, count on Vsimple's expertise and technology to simplify, centralize and standardize your work.

Don’t waste another minute finding, learning, configuring, training, or maintaining your workflow tools. Our white-glove workflow specialists analyze your operations and then customize, launch, and support your Vsimple workplace.

The result: faster processes, higher accuracy, and better insights, without the hassle.

Who you are

You’re a people person. They trust you because you work well with multiple communication styles and you’re detailed-orientated.  You have the ability to anticipate customer needs and you enjoy helping them succeed. 

Responsibilities

  • Become an expert on our product
  • Train, onboard and continuously support all users in their book of business via ongoing training sessions, individual calls, email, QBRs and via other forms of communication
  • Serve as the primary point of contact for new and existing customers
  • Develop a trusted relationship with consistently responsive and expert service
  • Receive positive feedback from clients and help to secure customer testimonials and case studies
  • Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers
  • Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan

Other great experience

  • Bachelor’s degree
  • 1-3 years professional experience
  • 1+ years’ experience in a customer-facing role
  • Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
  • Enthusiastic attitude
  • Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible
  • Basic Proficiency in Microsoft Excel (pivot tables, v look-up)

Job Type: Full-time

Compensation: 

Benefits:

  • Retirement match
  • Dental insurance
  • Health insurance
  • Paid time off
  • Opportunity to participate in employee option pool