The customer is always right, but are your workflows?
A lot can happen from initial ticket to resolution. Categorize, manage and track your cases from open to close in Vsimple. No chasing people down for answers or approvals, just seamless step-by-step movement through the process with total visibility at every stage. Plus, you'll never again wonder how long it takes to resolve any type of issue again.
"Hot button" issues need a method of tracking and management that doesn't involve CC'ing half the organization or frantically texting your boss. Set specific routing and notification rules for escalations by issue type or customer and ensure they're fast-tracked to resolution.