Let's build a better system for work.
Building new products can be hard, but organizing the projects and workflows shouldn't be. Establish stage gates, dependencies, time thresholds and any other SOPs to safeguard your process. When s*** hits the proverbial fan, communication happens directly within the project, so nobody is left searching for the latest update or document. Measure performance from one NPI project to the next to ensure continuous improvement.
Nothing says mountains of paperwork like a regulatory review. Manage the process from A to Z in Vsimple, ensuring the communication, documentation, review and approval all happens with a clear audit trail. Vsimple...the ultimate CYA!
Nothing disrupts an SOP like a special request. Now you have a system for tracking and managing the process consistently. The requestors must submit the required information or documentation, and you can give them visibility every step of the way. A win-win. (Unless you hate transparency and efficiency. Then it's a lose-lose.)