90% of B2B buying decisions are based on a buyer’s direct or indirect customer experience, and 90% of B2B executives cite customer experience as a very important factor to achieving their organization’s strategic priorities. However, there’s a disconnect between what customers expect and what most manufacturers and distributors can deliver.
Download Now
Customer experience trends in the manufacturing and distribution industries
The biggest customer and supplier pain points in the industry
Technology that is impacting B2B customer experiences
Solutions that can improve the customer experience you provide
Things to consider when evaluating customer experience enhancements