NetSuite & Vsimple - Creating Remarkable Customer Experiences

October 29, 2020

NetSuite is the world’s #1 cloud ERP solution for good reason. It gives companies clear visibility and control of their businesses. Its ERP products are particularly effective for managing manufacturing and distribution internal business processes.

Unlock the full potential of your NetSuite customer data

However, a lot of the information stored in NetSuite is valuable to more than just internal users. The data is also important to your business’ number 1 stakeholders: your customers. Vsimple allows distribution and manufacturing companies to unlock the full potential of NetSuite customer data to provide remarkable digital experiences. Rather than sending emails or making phone calls to get information to customers, Vsimple empowers your customers with real time access to product information, inventory levels, order statuses, shipment tracking, and more. Providing all of the stuff with none of the stuffiness.

Centralized Communication

In addition, Vsimple provides a centralized communication platform to discuss projects, orders, and quotes in the context of those records so that everyone is on the same page. You can add as many users to the conversation as necessary to move an order through the fulfillment process or lock in final approvals on an estimate. No more hunting through your inbox to find the 6-month-old email to confirm whether someone approved purchasing the brown or the black table. Make your workflow go by collaborating with your customers in Vsimple.

67% of buyers would pay a premium for a superior customer experience

57% of business buyers have stopped buying from a company because a competitor had a better customer experience and 67% of buyers said they would pay a premium to companies that offer superior experiences (Salesforce). Therefore, an investment in a customer experience platform like Vsimple can not only help drive internal efficiencies and lower support costs, it also can help differentiate your business from your competitors and increase revenue streams. No degree in quantum engineering required. Reach out to schedule a demo today!

Collaboration Options Comparison