Logging, tracking, managing and resolution of field incidents was a laborious effort involving lots of email and paperwork. Making matters worse, analyzing trends to help prevent future incidents was no easy task. The company needed a centralized and standardized process with automated routing and reporting.
Vsimple delivered a fully-tailored safety management platform. Now, incidents are logged, routed, reviewed and resolved with ease and speed. Leaders in the organization have better visibility and reportable data at their fingertips, and employees are no longer spending valuable time chasing status updated and documents.
What We Did
Vsimple sat with leadership and key stakeholders at Louisville Paving and Construction, documenting its ideal process flow before building it into Vsimple. Then, the customer success team swiftly yet thoroughly implemented the software with hands-on training and ongoing support. The result: faster processing time, fewer emails and actionable insights.
We were just being reactive to our incidents. We were reporting incidents as best we could, but the admin side of it took a really long time and was very intensive. We reached out to Vsimple to help us streamline that process. It's quick, intuitive and helping us operate better.
Before Vsimple, Louisville Paving & Construction Company was using pen and paper to document safety incidents and asset damages with no clear process and no real analytics. The company needed a technology and a team to make sure painful processes didn't limit their ability to grow efficiently.