When it comes to the "what", meaning casters, RWM is second to none. But how work and processes were executed every day fell short of the high standards the company has for itself. An endless loop of emails and meetings, disparate systems and reactive chasing down of information meant things were sometimes slipping through the crack - a challenge both in terms of productivity and customer experience. RWM needed a centralized workplace to manage its orders, RMAs and new product development processes in order to keep up with growth.

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