Multi-Location Equipment Dealer Holds Off Additional Headcount
ToyotaLift Northeast is a full-service material handling equipment dealership offering forklift sales, service, parts, rental, OSHA forklift training and safety education at all seven of its locations across five states.
As one of the fastest-growing Toyota equipment dealers in the US, it continually must reinvent itself to maintain the highest level of quality and commitment to customer success.
Biggest Needs
With rapid expansion across the northeastern US, ToyotaLift Northeast knew the old way of working was going to cause a problem. Processing customer orders from quote to collections and support meant lots of emails (with lots of correspondents), spreadsheets, more emails and a filing system which could flummox organizational scientists. They knew they needed a solution, but change is difficult and leadership wanted a technology partner capable of facilitating the change seamlessly.
Solutions
Vsimple delivered a fully tailored workplace, allowing the nine-figure business to continue scaling without the need to add more coordinators to its sales team. The company has continued to tweak and optimize the platform as opportunities to further streamline work are identified.
What We Did
Vsimple mapped the previous process, outlining the steps, the systems and the personnel involved. (It was a big map!) Then, workflow solution specialists created a new process map leveraging a centralized, optimized and automated process. The result was the elimination and consolidation of nearly 75% of the previous steps, allowing the company to get work done much faster and more accurately.
