Heavy Equipment Dealer Optimizes for Massive Growth
TraxPlus is a leader in forestry, mulching, and construction equipment sales, parts, and service offering equipment from leading manufacturers. Founded in 2013, the company serves customers from three locations and has been expanding into one of the largest equipment dealers in the south.
Customer experience is everything, and the motto "IT MEANS MORE" represents the remarkable ways in which TraxPlus engages with its clients.
Biggest Needs
The company has been on a 10-year tear when it comes to growth, and its offerings include sales, parts and service for a variety of industries. Because of the complexity in delivering consistently great experiences for its customers, TraxPlus knew it needed a modern operating system to keep cross-functional teams on trax.
Solutions
The company partnered with Vsimple on a custom-tailored TraxPlus workplace which centralizes communication, task management, documentation and data. Now, workflow is transparent from end to end not only to company leadership, but also the customer.
What We Did
Our workflow solution specialists and customer success team sat with the team in-person at TraxPlus, taking the inputs necessary to build an optimized way to work in Vsimple. Since the initial launch, the two companies have continued to collaborate as opportunities to further enhance and automate work are identified.
