The what:

Whether you’re the manufacturer or distributor, the speed and accuracy of returns or warranty claims can have a dramatic impact on your bottom line.

The why:

A warranty claim means gathering information from your customer, submitting to the manufacturer, responding to any questions or requests and tracking the process through to completion. And as a manufacturer, RMAs can take a back seat to other priorities, leaving a pile of returned inventory in your warehouse

The how:

By centralizing and standardizing the process, you’ll provide visibility to where any RMA or warranty claim is in the process, guaranteeing nothing falls through the cracks. Timely processing also ensures a wonderful customer experience.

The results:

Customers are recovering lost dollars, identifying root causes of product issues and delivering remarkable experiences for their customers.

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WAY more often than is acceptable... warranty revenue vanishes as deadlines for core returns slip by, emails get lost, and things fall through the cracks. Leveraging Vsimple as the centralized place to manage this process, with its built-in safety nets and reminders, was a no brainer and I suspect will pay for itself in the first year.

John Turek
Connell Co.

Don’t Take Our Word for It. Take Theirs!