The what:

Handling requests — internal or external, IT or customer service — should be a cinch. But if you’re using an email-spreadsheet combo for your workflow, it’s inevitable things will get missed.

The why:

A lack of formal ticketing means the prioritization, sorting, escalation, review and approval of requests, issues or other “submissions” is impossible. And that means slower resolution time and potentially costly errors.

The how:

We’ll build an easy-to-use ticketing system, ensuring the right steps are followed and people are engaged on the path to resolution. Time-based failsafes are added to ensure no open tickets reach their expiration date.

The results:

A streamlined end-to-end process with fast resolution times, happy customers and a leadership team with rich insights about the types and volume of tickets and speed to resolution.

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We were using three different systems to process everything, and I realized that we could use Vsimple to have everything in one, central location. We wouldn’t have these endless loops of internal conversation to find things that should just be in front of us. It’s just made everything so easy for us.

Ronnie Comeau
RWM Casters

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