A streamlined end-to-end process with fast resolution times, happy customers and a leadership team with rich insights about the types and volume of tickets and speed to resolution.
We’ll build an easy-to-use ticketing system, ensuring the right steps are followed and people are engaged on the path to resolution. Time-based failsafes are added to ensure no open tickets reach their expiration date.
Create a ticket inside of Vsimple or automatically create them via integrations or email AI
We’ll configure your info fields, working with you to define which are required or optional to create the new ticket.
As your business data evolves, it's important to have a dynamic perspective. Craft a tailored view that suits your needs perfectly.
We’ll set up custom views so your team members only see records relevant to them.
Flip between a universal view, a Kanban option or standard rows.
With real-time updates and progress tracking, you'll have complete visibility into your team's productivity. This means you can easily identify bottlenecks and take action to optimize performance.
Whether it’s a customer service, vendor request or IT helpdesk system, we’ll design the perfect process flow for resolving your tickets.
Moving between stages can trigger automatic assignments or notifications so you’ll never hear “who’s got this one?” shouted from the bullpen.
Customized rules prevent unauthorized users from changing the stage or leaving out information that’s required to complete the step.
Relevant info and support documents live within the record, so there’s never a separation between communication and information.
Dashboards and analytics provide an extensive “lookback” so you can understand the root cause of any slowdowns or misses.
Vsimple’s dashboards unearth never-before-seen operational insights, such as days in stage or error rates.
Optional custom dashboards, calendar views, scorecards and more can take your analytics game to the next level.