THE PROBLEM
Disconnected processes were slowing them down
Welch Equipment is a leading material handling company experiencing rapid growth. But as their momentum increased, their operations began to strain under the weight of disconnected workflows and siloed information.
Processes like order processing and employee onboarding relied on manual communication and fragmented systems, leading to delays, miscommunication, and a lack of visibility.
“We were growing fast, but our systems weren’t built to support that kind of scale. We needed a better way to manage operations and prepare for the future.”
— Nick Andrews, President
THE TRIGGER
Growth was outpacing their systems
Leadership recognized that to sustain their trajectory, they needed centralized control over their most critical workflows.
Their goals were clear: eliminate silos, move faster, and gain a high-level view of operations so they could identify bottlenecks and expand with confidence.
THE SOLUTION
One platform to unify the work
Welch partnered with Vsimple to build a custom operating system starting with two core workflows: order processing and employee onboarding.
What changed:
Processes centralized in one platform instead of scattered across tools and emails
Task routing automated to reduce back-and-forth and human error
Real-time visibility into workflow status and team performance
Tailored implementation using Welch’s specific language, steps, and data
“The Vsimple team really took the time to understand how we work and built a solution that felt natural to our team.”
— Nick Andrews
THE RESULTS
Clarity, consistency, and confidence in growth
Vsimple gave Welch a scalable operations system; one that moves at the pace of their growth.
Key workflows now run faster and more consistently
Teams are aligned with fewer emails and fewer errors
Leadership has a birds-eye view of how work gets done
Expansion is supported by a repeatable, scalable process
Company name
Welch Equipment
Industry
Dealer & Distributor
Pain point
Too many disconnected workflows.
About the company
Welch Equipment is a leading provider of material handling solutions across the western United States. Known for their commitment to customer success, Welch delivers high-performance equipment, technology, and service to help businesses optimize warehouse and distribution operations.
