Business Knowledge
Your part numbers, your pricing rules, your approval paths, and twenty years of how this company actually does things. Agents work from that, not from a general idea of your industry.
Join the companies already growing with Vsimple
Your catalog and your terms
Every business has a private language. It is in the part numbers, the product families, the branch nicknames, and the shorthand nobody has written down. Agents have to speak it.
Part numbers and product families
Yours, and the ones your customers use for the same items.
Configurations that go together
Which options are valid on which models, and which combinations do not exist.
The vocabulary your team uses
Branch names, account tiers, and the terms your people have used for two decades and would not think to explain.
Your rules, not general practice
Most operational rules were never documented because everyone who needed to know already knew. That works until the person who knew leaves.
Approval thresholds
What requires a manager, at what dollar figure, and who it escalates to when they are unavailable.
Credit and account conditions
Holds, terms, limits, and the accounts that get handled differently for reasons that predate everyone.
Exception patterns
The mismatches your team already watches for, applied the same way on every order at every location.
Built with people who know the work
Knowledge does not load itself. Somebody has to sit with your team, learn the process, and encode it. That work is the product as much as the software is.
We map your process first
Before anything gets configured, we walk your workflow with the people who run it.
Configured to your operation
The rules, the routing, and the terminology reflect your business, not a template with your logo on it.
It changes when you change
New product lines, new branches, new pricing, and new rules get reflected rather than worked around.
Knowledge
A rep who would work through manufacturer price books by hand gets the right model and options surfaced instead.
Orders written in the customer's numbering get matched to your catalog before anyone opens them.
Contract pricing and customer-specific terms get applied without someone remembering to check.
New hires work a process that already contains the rules, instead of learning them by getting them wrong.
Eight locations apply the same exception logic, because it is defined once instead of learned locally.
The judgment your longest-tenured people carry stops being personal and becomes something the business owns.