The information exists. Somebody just has to find it. That search is the tax your team pays on every order, and it gets paid over and over by whoever happens to pick up the phone.

The information exists. Somebody just has to find it. That search is the tax your team pays on every order, and it gets paid over and over by whoever happens to pick up the phone.

One record, every team

The handoff is not a document you send. It is a moment where context either survives or does not. When everyone works the same record, nothing has to survive anything.

Shared context

Order details, files, notes, and the conversation that produced them, in one place instead of four inboxes.

Department boundaries without silos

Purchasing sees what purchasing needs. Service sees the history. Nobody has to request access to do their job.

The history stays

When the person who handled it is out, on vacation, or gone, the account does not go with them.

Review and approve in place

An approval that requires opening a different tool is an approval that waits. Review happens where the work already is.

Review queues

What is waiting on you, in order, with enough context to decide without opening anything else.

Conditional routing

Route by dollar value, discount, margin, credit status, or the conditions your business already applies.

Forms that collect what is needed

The next step gets the information it requires, so work does not arrive half finished.

Handle the exception without a meeting

Most delays are not caused by hard problems. They are caused by easy problems nobody has been told about yet.

Flagged where it happened

An exception surfaces on the record, not in a message that may or may not get read.

Assigned to a person

Someone specific owns it, with the context and the documents already attached.

Resolved into the record

What was decided and who decided it stays with the work, so the next person does not relitigate it.

"There were endless internal loops just to find information that should have been visible to everyone."

"There were endless internal loops just to find information that should have been visible to everyone."

Ronnie Comeau

Ronnie Comeau

VP of Sales and Marketing, RWM Casters

VP, RWM Casters

Teams

Work moves between people, not inboxes.

Work moves between people, not inboxes.

These are a sample of the handoffs Vsimple carries for dealers, distributors, and manufacturers. Each one keeps the context attached.

These are a sample of the handoffs Vsimple carries for dealers, distributors, and manufacturers. Each one keeps the context attached.

Sales to operations

Sales to operations

Project details, files, and specifications reach the operations team without a meeting or a forwarded thread.

Design to order

Design to order

Drawings and configurations move into ordering with the decisions that produced them still attached.

Answering a customer call

Answering a customer call

Order history, notes, and documents sit in one place, so whoever picks up has the answer already.

Credits and replacements

Credits and replacements

A request gets matched to the original order and accurately routed with the full history behind it.

Multi-branch coordination

Multi-branch coordination

Locations working the same account see the same record instead of comparing notes after the fact.

Approvals across departments

Approvals across departments

A discount, a credit, or a spec change gets reviewed by the right people without leaving the order.